FAQ'S

FAQ'S

HOW LONG WOULD A PERSONALISED GIFT TAKE TO BE PROCESSED BEFORE BEING DISPATCHED?

AS THESE ARE MADE TO ORDER WE AIM TO TURNAROUND PERSONALISED ITEMS WITHIN 1 WORKING WEEK, HOWEVER THIS COULD BE A LITTLE LONGER DURING PEAK PERIODS.

WHAT SHOULD I DO IF I HAVE ACCIDENTALLY GIVEN THE WRONG INFORMATION FOR A PERSONALISED ITEM?

WE WOULD ENCOURAGE ALL OF OUR CUSTOMERS TO DOUBLE CHECK ALL SPELLINGS AND PUNCTATION, HOWEVER WE APPRECIATE THAT SOMETIMES MISTAKES ARE MADE. IF YOU HAVE PLACED AN ORDER AND NOTICED YOU HAVE MADE A MISTAKE WE WOULD URGE YOU TO CONTACT US AS SOON AS POSSIBLE.

WHAT STEPS SHOULD I TAKE IF MY PARCEL ARRIVES DAMAGED?

EMAIL US AS SOON AS POSSIBLE AFTER RECEIVING THE DAMAGED PARCEL WITH YOUR ORDER NUMBER AND CONTACT DETAILS. PLEASE INCLUDE PHOTOGRAPHS OF THE DAMAGED ITEM AND WE WILL GET BACK TO YOU WITH A RESOLUTION.

IS THERE SOMEBODY I COULD SPEAK TO BEFORE PLACING AN ORDER FOR A PERSONALISED GIFT?

AT MY GIFT HUB WE ARE ALWAYS HERE TO ASSIST YOU WITH QUERIES OR ANY CONCERNS YOU MAY HAVE. YOU CAN EMAIL OR CALL US AND SOMEBODY WILL ALWAYS BE ABLE TO HELP.

IS THE POSTAGE CALCULATED ON EACH ITEM OR THE CART TOTAL?

WE HAVE FLAT RATE SHIPPING MEANING IT'S A SET COST PER CART TOTAL. HOWEVER PURCHASES OF £40 OR OVER WILL ALLOW UK MAINLAND FREE SHIPPING.

CAN I COLLECT MY ORDER?

COLLECTION IS AVAILABLE FROM OUR UK WORKSHOP BASED IN HINCKLEY, LEICESTERSHIRE. ALL ORDER CAN BE COLLECTED FROM HERE. SIMPLY SELECT THE COLLECTION OPTION AT CHECK OUT. YOU WILL BE NOTIFIED WHEN OUR ORDER IS READY FOR COLLECTION.

ARE THE PRODUCTS MADE IN THE UK?

YES, ALL OF OUR PRODUCTS ARE MADE IN OUR UK WORKSHOP BASED IN HINCKLEY, LEICESTERSHIRE.

IF I DECIDE TO RETURN MY ITEM, HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

RETURNED ITEMS NEED TO ARRIVE BACK TO US WITHIN 14 DAYS OF RECEIVING THEM. ONCE THEY HAVE ARRIVED YOUR REFUND WILL BE PROCESSED ONTO THE ORIGINAL PAYMENT METHOD. THIS COULD TAKE 3-5 WORKING DAYS.

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